Returns & Refunds:

For Returns

Due to the nature of our products, we only accept unopened capsule formulas for Authorized Return within 7 days of delivery date.

All Returns need to have prior authorization from a Staff Member, please contact [info@alchemyroots.com] to inquire about a return or exchange. Any items returned via mail without prior authorization will be considered a loss and not honored for a refund.

Return shipping costs are the customer's responsibility. Please ship your return to our address on your shipping label.

We are not responsible for any items that get lost in shipment during a return, as the return shipping method and tracking is the responsibility of the customer. The customer takes all responsibility for any damages to Authorized Returns during a return shipment, if the customer did not initially file a damaged item claim upon receiving the order.

For Refunds

An Authorized Return must be returned to us by the customer prior to receiving a refund.

Once an Authorized Return is successfully received and inspected for its integrity, an email notification will be sent. Packaging must be fully intact with no rips or tears. If approved, your refund will be issues back to the original form of payment minus the original shipping cost.

If your order included a free gift and it is not returned along with the other items, the cost of the free gift will be deducted from your refund.

In the event that a credit card dispute or chargeback is filed without first attempting to resolve the issue by contacting us [info@alchemyroots.com] the customer’s account will be terminated immediately.

For missing items, damaged items, or international orders—please see our Shipping Policy.

Order Changes & Cancellations

Your order begins processing as soon as it is placed. If you are requesting a cancellation or a change to your order, you must notify us at [info@alchemyroots.com] within 1 hour from the time the order was placed.

All sales are final once orders are shipped.

Pre-Orders

If you purchase a pre-order, you are buying a soon-to-be-available product. We will collect payment at checkout and ship the order on the expected shipping date provided in the product details.

You can cancel a pre-order that has not yet been fulfilled and shipped. If the order has been fulfilled, then you can't cancel the order. See our returns policy above for more details on returns and refunds.

Chargebacks and Payment Disputes

If you experience any issue with your order, including shipping delays, damaged items, missing packages, or billing concerns, we ask that you contact us directly.

Chargebacks and payment disputes result in significant fees, penalties, and administrative costs for our business. Initiating a chargeback without first attempting to resolve the issue with us is considered a violation of these Terms.

Upon receiving notice of a chargeback or payment dispute, we reserve the right to suspend the associated customer account and place any pending orders on hold until the dispute has been fully resolved. We may also decline future orders from customers who repeatedly initiate chargebacks or disputes that are determined to be unfounded, fraudulent, or inconsistent with our published policies.

If a chargeback is filed, we reserve the right to provide relevant transaction records, shipping confirmations, delivery information, communications, and other supporting documentation to the payment processor, financial institution, or dispute resolution authority to contest the claim.

Nothing in this section limits a customer's right to pursue a legitimate chargeback or dispute when warranted under applicable law or the policies of their payment provider.