Shipping Times:

Please allow 2–4 business days for us to process your order and hand it off to our shipping carrier. We ship exclusively via USPS, and once your package is in their hands, we are not responsible for delays caused by the carrier.

If you need your order expedited, please contact us at [info@alchemyroots.com], or select the expedited shipping option at checkout if available.

U.S. Shipping Policy:

Lost Packages

If your tracking shows your package as delivered but you haven't received it, or your package appears to be lost in transit, please contact us within 10 days of the estimated delivery date. Claims made after this window will not be honored.

Damaged Packages or Missing Items

Please double-check your order as soon as it arrives. If your order arrives damaged or appears to have been opened during shipping, or if items are missing, keep all original packaging and take photos of the package and its contents immediately. Damaged package and missing item claims must be submitted within 3 days of delivery, claims made after this window will not be honored.

How to File a Claim

To file a claim for a lost, damaged, or incomplete order, email us at [info@alchemyroots.com] with:

• A written description of the issue (required for all claims)
• Photos of the original packaging and all contents (required for damaged or missing item claims)

International Shipping Policy:

Restricted Countries & Regions

Due to shipping carrier restrictions, export compliance regulations, and international insurance requirements, we do not ship to the following countries and regions:

• Afghanistan
• Angola
• Armenia
• Austria
• Azerbaijan
• Balkans (Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Kosovo, Montenegro, North Macedonia, Serbia, Slovenia)
• Belarus
• Bolivia
• Brazil
• Burma (Myanmar)
• Central African Republic
• Chile
• Congo (Republic of the Congo)
• Cuba
• Democratic Republic of the Congo
• Ethiopia
• Georgia
• Hong Kong
• Iran
• Iraq
• Ivory Coast (Côte d'Ivoire)
• Kazakhstan
• Kyrgyzstan
• Lebanon
• Liberia
• Libya
• Mali
• Mexico
• Moldova
• Nicaragua
• Nigeria
• North Korea
• Paraguay
• Russia (Russian Federation)
• Sierra Leone
• Slovenia
• Somalia
• South Sudan
• Sudan
• Syria
• Tajikistan
• Turkmenistan
• Ukraine
• Uzbekistan
• Venezuela
• Yemen

Shipping Insurance

A $5.00 shipping insurance fee is required on all international orders and will be applied automatically at checkout. This fee covers packages that are lost or stolen in transit valued up to $400.00 USD.

If your package is lost or stolen, please contact us within 20 days of the expected delivery date to file a claim. As part of the claims process, you will be required to sign and submit a good-faith affidavit, provided by DayPalm, confirming that the package was not received. This signed documentation must be submitted before a replacement, refund, or insurance claim will be processed.

Customs Clearance

Your order may be subject to customs inspections and import duties upon arrival in your destination country. Customs procedures vary by country and can sometimes delay delivery. You are responsible for all communications with customs in your order's destination country, and we encourage you to review your country's import regulations for herbal dietary supplements before ordering.

Customer Responsibility

If your order is held at customs, it is your responsibility to take all necessary steps to retrieve the package. This may include:

• Completing additional paperwork requested by customs authorities
• Paying any applicable customs fees, taxes, or duties
• Traveling to a local customs office or facility to pick up the package, if required

No Refunds for Held Items

We are unable to offer refunds for items held at customs when there are actionable steps available to retrieve them. It's important to follow all customs instructions and act promptly to avoid further delays or the return of your package to us.

Policy Violations

Disputes or chargebacks filed outside the terms outlined in this policy, including disputes filed without first following the customs retrieval steps above or without submitting the required good-faith affidavit for lost or stolen packages, may result in our inability to approve future orders from your account.

Our Support

We're committed to helping you clear your package through customs. If you need additional documentation or information, please contact us and we'll do our best to provide what's required.

Returned Packages

If your package is returned to us due to a failure to clear customs, additional shipping charges will apply to reship the item. If you choose not to have the item reshipped, the original shipping cost will not be refunded.

How to File a Claim

To file a claim for a lost, damaged, or incomplete order, email us at [info@alchemyroots.com] with:

• A written description of the issue (required for all claims)
• Photos of the original packaging and all contents (required for damaged or missing item claims)

We appreciate your understanding and cooperation in ensuring the successful delivery of your international order. For questions or further assistance, please contact us at [info@alchemyroots.com].