Shipping policy

It takes between 5-7 business days for us to process your order and hand it to our carriers. If you need an order expedited, contact us via email (info@alchemyroots.com) or purchase the expedited shipping option if available.

For Missing Items:

Please double-check your entire order upon arrival. No missing product claims will be honored unless made within 7 days of receipt of your package. 

If your order arrives with missing items, please keep the original packaging. Take photos of the entire package and all contents inside.

Notify us via email at info@alchemyroots.com with a written description of the issue and attach photos.

For Damaged Items:

Unfortunately, damaged packages are becoming more common. If your order has been damaged or appears to have been opened during shipping, please keep it in the original packaging and take photos immediately. We can help!

Notify us via email at info@alchemyroots.com with a written description of the issue and attach photos.

International Shipping Policy:

For international orders, please be aware of the following:

1. Customs Clearance: Your order may be subject to customs inspections and import duties upon arrival in your destination country. Customs procedures vary by country and can sometimes delay the delivery of your order.

2. Customer Responsibility: If your order is held at customs, it is the customer’s responsibility to take all necessary steps to retrieve the package. This may include:

• Completing additional paperwork requested by customs authorities.
• Paying any applicable customs fees, taxes, or duties.
• Traveling to a local customs office or facility to pick up the package if required.

3. No Refunds for Held Items: We are unable to offer refunds for items held at customs if there are actionable steps you can take to retrieve them. It is important that you follow all instructions from customs and act promptly to avoid further delays or return of the package to us.

4. Our Support: We are committed to assisting you in clearing your package through customs. Should you need additional documentation or information, please contact us, and we will do our best to provide what is required.

5. Returned Packages: If your package is returned to us due to a failure to clear customs, additional shipping charges may apply for reshipping the item to you. If you choose not to have the item reshipped, the original shipping cost will not be refunded.

We appreciate your understanding and cooperation in ensuring the successful delivery of your international orders. For any questions or further assistance, please do not hesitate to contact us at info@alchemyroots.com.